Our Privacy Commitment
KELCH UK website is owned and managed by Soltec Industrial Products Ltd. We are committed to safeguarding your privacy online. Please read this Privacy Policy to understand how your personal information will be treated. This policy may change from time to time so you may wish check it periodically.
Information collected
If you wish to enquire or order goods and services you will be required to provide us with some personal contact details. These details may include your name, address, email, telephone number and Company name.
The company information we hold is used to process orders, manage your account, email or post invoices and statements in addition to responding to support requests and this information is kept securely.
We may also ask you whether you would like to receive promotional emails and mailings from us about our other products or services which we and any of our suppliers might provide.
We will not pass any of your details to other companies, however from time to time we will carry out email broadcasts on behalf of our suppliers.
If you would like to check or update any of the details you have provided us with you can do so by calling the accounts office on 01604 583800.
From time to time we may ask you for further information in order to update our records or for a particular purpose. We will always tell you how we will use any further information received from you.
Use and disclosure of personal information
If you contact us we may keep a record of that correspondence and incorporate the information it contains into our database.
If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so. Similarly, we will disclose your personal data as part of a transaction whereby our company or business assets are transferred to a third party or if we are compelled to do so by law.
How we protect information
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
Email Newsletters
When we send an email newsletter you will have the option to “unsubscribe” from future communications.
Log files
Every time someone visits our web site a log file is generated. This contains information such as the user’s IP (Internet Protocol) address, how long that user spent on the site and which parts of it they looked at. We collect this information to help us diagnose problems and administer our systems and to audit the use of our site (e.g. what part of the world users are connecting from, or what ISPs are being used).
We do not link IP addresses to anything personally identifiable, which means that you remain anonymous even though we include your IP address in our aggregate information.
Cookies
Cookies are small pieces of information that are stored on and retrieved from your computer by websites for record-keeping purposes. The use of cookies is an industry standard and you will find them in use at most major websites.
Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it. Unfortunately, if you choose to refuse our cookies, some parts of our service may be slower or not function properly.
Google uses first-party cookies (including the Google Analytics cookie) together to inform, optimize, and serve ads based on your past visits to our website.
Correction/Updating Personal Information
If you would like us to correct, update or delete the personal information we hold please contact us and we will endeavour to do so as soon as possible.
Contact information
Tel: 01604 583800
Registered address: Unit 4.2 Cygnet Drive, Swan Valley Business Park, Northampton NN4 9BS